Policies & FAQ
Shipping
Shipping Options
At Take It Slow Co., we offer flexible shipping options to accommodate your needs:
- Standard Shipping: The most budget-friendly option, typically arriving in 3-5 business days.
- Expedited Shipping: A faster option that usually delivers in 2-3 business days.
- Overnight Shipping: The quickest option, with delivery by the next business day.
Delivery Times
Delivery times depend on the shipping method you choose. Please note that these times are estimates and are not guaranteed.
Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. You’ll see the final shipping costs at checkout.
International Shipping
We ship worldwide! International shipping rates and delivery times depend on your destination. You can view these rates during checkout.
Shipping Restrictions
We are unable to ship to certain countries or regions. For a full list of restricted locations, visit our website.
Processing Time
Because some of our items are made-to-order, we typically process orders within 3-7 business days. Processing times may vary depending on order volume and product availability.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. Use this number to follow your package’s journey on the carrier's website. Please note that Take It Slow Co. is not responsible for packages once they have been shipped.
Lost or Damaged Packages
- If your package arrives damaged, contact us immediately so we can assist you.
- For lost packages, please contact the shipping carrier directly. Take It Slow Co. is not responsible for lost or stolen packages.
Incorrect Address
If you’ve entered the wrong address, email us at letstakeitslow.co@gmail.com as soon as possible. If your order hasn’t been processed, we’ll do our best to correct the error.
If your order has already shipped, we cannot offer refunds or take responsibility for incorrect addresses. If the package is returned to us, you will have two options:
- Receive a full refund (excluding shipping costs).
- Pay additional shipping costs to have the package sent to the correct address.
Contact Us
Have questions about shipping? Reach out to us at letstakeitslow.co@gmail.com.
Thank you for supporting Take It Slow Co. We’re thrilled to have you on this journey with us!
Return/Exchange
At Take It Slow Co., we want you to be completely satisfied with your purchase. Each item is made with care, and because many of our products are handmade, slight variations from the photos may occur.
If you receive a defective item, please contact us within 72 hours of delivery with photos of the defect. We will work with you to arrange a refund or exchange.
Please note that all sales are final. We are unable to accept returns or exchanges for any other reason.
Thank you for your understanding and support of our small business!
Cancellations/Changes
Mistakes happen! If you need to make changes to your order, please let us know within 24 hours of placing the order. After this time, changes may not be guaranteed. If your package has not yet been shipped, we will do our best to accommodate your request. However, once an order has been shipped, we cannot cancel or refund your order.
Intellectual Property
Copyright
Copyright is a form of intellectual property that protects original works of authorship, such as literary, dramatic, musical, and artistic works, including computer programs. Copyright protection begins as soon as a work is fixed in a tangible form of expression.
Ownership
All copyrighted works created by Take It Slow Co. are owned by Take It Slow Co. This includes, but is not limited to, written works, software, websites, and creative works such as graphics, designs, and videos.
Enforcement
Any unauthorized use, reproduction, or distribution of our images, designs, or other copyrighted works is strictly prohibited and may result in legal action.
Privacy Policy
This privacy policy explains how Take It Slow Co. collects, uses, and discloses your personal information. We take your privacy seriously and are committed to protecting your personal data.
What Information Do We Collect?
We may collect the following personal information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Credit card information
- Other information you voluntarily provide
How Do We Use Your Information?
We use your personal information to:
- Process your orders
- Send order confirmations and shipping notifications
- Provide customer support
- Send marketing emails (only if you have opted in)
- Improve our products and services
Who Do We Share Your Information With?
We may share your personal information with the following third-party providers:
- Shopify
- Payment processors
- Shipping companies
- Marketing automation platforms
- Email service providers
We will not sell your personal information to any third parties.
How Do We Protect Your Information?
We take various security measures to protect your personal information, including:
- Encrypting your credit card information
- Storing your personal information on secure servers
- Using firewalls and intrusion detection systems to protect our networks
Cookies and Tracking Technologies
We use cookies to enhance your experience on our site, track usage patterns, and improve functionality. Shopify also uses cookies for cart functionality, analytics, security, and marketing. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of the site.
For more information on Shopify’s cookies, please visit their cookie policy.
How Can You Access and Correct Your Information?
You can access and correct your personal information by contacting us at letstakeitslow.co@gmail.com.
How Can You Opt Out of Marketing Emails?
You can opt out of marketing emails by clicking the unsubscribe link in any marketing email we send you.
Your Rights (GDPR or CCPA Compliance)
If you are located in the EU or California, you have certain rights regarding your personal data, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us at letstakeitslow.co@gmail.com.
Data Retention
We will retain your order information for our records unless you request that we delete it.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Please review it periodically for any changes.
Changes to Policy
Take It Slow Co. reserves the right to make changes to the shop policies at any time without prior notice. It is the customer's responsibility to review the policy periodically for any updates or changes.